PRIVACY POLICY:

Last Updated: August 2020

Smith & Daughters respects your privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP Standards). This Privacy Policy describes how we collect, use and disclose your personal information in relation to the services offered we offer, including when you access our website, our social media platforms and other third party integrated services to make reservations or to purchase gift vouchers and goods from our online store (Site).

Consent: By submitting personal information to us by any means, including by using, accessing or browsing the Site, you consent to us collecting, using and disclosing your personal information in accordance with this Privacy Policy.

What information do we collect?

Personal Information: We only collect personal information which you have voluntarily provided us. We collect and use personal information in connection with our services. The type of personal information we may collect and use can include (without limitation):

  • your name and contact information (including residential address, phone numbers and email address);

  • your payment and transaction details (including banking, credit or debit card and PayPal details); and 

  • other personal information (including information contained in any communications or between you and us, and any information we are required to collect by law).

IP Addresses: We collect and may use general information about your visit to our Site, including (without limitation) your IP address, the date and time of your visit and the pages or products that you viewed, to assist us in improving the quality and useability of our Site.

Cookies: Cookies are small text files placed on your hard-disk that allows the server to identify and interact more effectively with your computer or other electronic device. We may use cookies to enable us to identify you as a return user and personalise and enhance your experience and your use of our Site. You can adjust your web browser settings to disable cookies. However, declining or disabling cookies may limit the use or functionality of our Site.

How do we use your information?: We will only use your personal information for the purpose which it was collected or as otherwise as required by law. We use your information for the following purposes, including (without limitation):

  • Communicating with you about your booking, purchase or our services;

  • Fulfilling your bookings and purchases;

  • Where confirmed by your preferences, providing you with promotional or other information about Smith & Daughters; and

  • To optimise and improve our services, including our Site.

Is your personal information shared with anyone?: We will not disclose your personal information, except:

  • where required in association with our services. For example for all restaurant bookings, we use “Open Table” (https://www.opentable.com.au/legal/privacy-policy), to secure bookings, we use Stripe (https://stripe.com/au/privacy) and for all gift voucher purchases, we use “Obee” (https://obeeapp.com/privacy); or 

  • as required by law.

How do we store personal information?: We take all reasonable steps to ensure any personal information you provide to us is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. Further, we will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed in accordance with the Privacy Act.

Can you access your personal information?: If at any time you would like to access, correct or change any personal information provided to us by you, please contact us via email: info@smithanddaughters.com , and include in the subject line “To the Privacy Officer”.

How do I opt out of promotional communications?: To opt-out of receiving promotional or targeted advertising communications, you can contact us via email: info@smithanddaughters.com This feature will also be available within any promotional or targeted advertising communications.

How do I contact Smith & Daughters or make a complaint?: If you have any questions, comments or concerns about this Privacy Policy or if you know of or suspect any violations of your privacy in connection with your use of the Site and/or our services, please contact us via email: info@smithanddaughters.com and include in the subject line “To the Privacy Officer” or by phone on (03 9939 3293).

Further Information: More information about Australian privacy law and the APP Standards is available from the Federal Privacy Commissioner’s website: www.privacy.gov.au